Course Outline
Understanding Business Processes
- What is a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Process for Modelling
Process Improvement Life Cycle
- Putting the team together
- Integration with the development Life Cycle
- The process improvement Life Cycle and Radical vs. incremental improvement
Defining Business Processes
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling Hi-level and Group Processes
- Business Process Modelling Workshop (case study)
Mapping into System Requirements
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
Preliminary Process Assessment
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models
- Pros and cons of different modelling techniques
- Process model components
- Intro to use case scenarios
- Business objects
- Mapping the workflow
Modelling Current Processes
- Interviews and focus groups
- Modelling conditions, triggers, events and business rules
- Levels of abstractions
- Modelling tips and techniques
- Knowing when to stop
Quantifying Processes
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
Analysing activities
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
Generating new ideas
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
Putting the New Business Process Models to Work
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods/Tools
- Method evaluation and selection and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
Testimonials (6)
numerous practical exercises
Anna Prusak - Credit Suisse (Poland) Sp.z o.o.
Course - Modelling Decision and Rules with OMG DMN
The training definitely backfilled some of the gaps in my knowledge left by reading the OptaPlanner userguide. It gave me a good broad understanding of how to approach using OptaPlanner in our projects going forward.
Terry Strachan - Exel Computer Systems plc
Course - OptaPlanner in Practice
I really enjoyed the good atmosphere.
Martin Jesterschawek
Course - Business Rule Management (BRMS) with Drools
I liked the positive and optimistic attitude. Gives good answers to questions.
Emil Krabbe Nielsen
Course - Introduction to Drools 6 for Developers
I loved that he was able to see our machines to help us when we got stuck.
Megan Burns - Sandia National Labs
Course - Drools 7 and DSL for Business Analysts
The training is very interesting and can be useful on our future projects and the trainer is always active on answering our questions and helping us when we are having issues on our end.