Course Outline
Introduction to Jira Service Management
- Overview of Jira Service Management
- Understanding profiles and roles of users
Jira Service Management Essentials
- Using the agent's workspace
- Handling requests
- Managing the knowledge base
Jira Service Management Backend
- Projects and issues
- Understanding workflows
- Using security features
- Configuring portal settings
- Understanding request types
- Creating Service Level Agreements (SLAs)
- Installing and managing plugins
Jira Service Management Automation
- Creating automation rules for repetitive tasks
- Implementing triggers and actions
- Optimizing workflows with automation
Jira Service Management with Confluence
- Overview of Confluence
- Integrating Jira Service Management with Confluence
- Using Jira Service Management with Confluence as a knowledge base
Jira Service Management Integration
- Integrating with a Jira Software instance
- Integrating with an LDAP
- CMDBs
Summary and Next Steps
Requirements
- Basic knowledge of Jira
Audience
- Jira administrators
Testimonials (8)
Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.
Eliane Champagne - Bell Solutions techniques
Course - JIRA for Administrators
the practical examples
Rosu Mihail - RENAULT TECHNOLOGIE ROUMANIE S.R.L.
Course - JIRA for Advanced Users
I liked being able to ad-hoc explore different solutions to needs we have, so the general lessons were easily switched up to specialize for our needs.
Devin - Curberg.net
Course - JIRA for Beginners
Trainer's knowledge of all topics was very good.
Craig - Ansvar Insurance
Course - Effective Agile Project Management with Jira & Confluence
That we could you real life examples
Elria Slabber - Glacier by Sanlam
Course - Introduction to Domain Driven Design
The trainer
Saeed - Bank Albilad
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the creation of alerts for the programing, and the trainer patience.
Antonio - ABB Panama Sales, S.A.
Course - Oracle Primavera P6
The constant interaction between the teacher and the audience. Real examples and resolution of doubts at the moment.