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Course Outline

Introduction to Chatbots

  • Defining chatbots.
  • The history and evolution of chatbot technology.
  • Common use cases and applications.

Getting Started with Dialogflow

  • Setting up a Dialogflow account.
  • Overview of the Dialogflow interface.
  • Building your first chatbot.

Designing Chatbot Conversations

  • Understanding intents and entities.
  • Constructing conversation flows.
  • Customizing responses.

Enhancing Chatbot Functionality

  • Integrating with external APIs.
  • Adding rich media elements (images, buttons, etc.).
  • Implementing context and follow-up intents.

Introduction to Microsoft Azure Bot Service

  • Setting up an Azure Bot Service account.
  • Overview of the Azure Bot Service interface.
  • Creating a chatbot with minimal coding.

Deploying and Managing Chatbots

  • Deploying chatbots across various platforms (web, mobile, social media).
  • Monitoring chatbot interactions.
  • Improving chatbot performance based on user feedback.

Case Studies and Real-World Applications

  • Examples of successful chatbot implementations.
  • Key lessons learned from real-world deployments.
  • Future trends in chatbot technology.

Summary and Next Steps

Requirements

  • Basic computer literacy.
  • An interest in artificial intelligence and chatbots.

Target Audience

  • Beginners.
  • Business professionals.
  • Technology enthusiasts.
 14 Hours

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