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Duration 14 hours
Course Outline
What Changes When Decisions Become Model-Driven
- Transitioning from rigid rules and human discretion to scored, probabilistic options
- The rapid pace and volume of automated actions
- Emerging failure modes and potential gaps in accountability
Decision Inventory and Risk Classification
- Building a comprehensive catalogue of automated decisions
- Evaluating impact, reversibility, and the parties affected
- Establishing risk tiers and corresponding control expectations
- Assigning clear ownership for each decision class
Accountability and Human Oversight
- Distinguishing between meaningful and nominal human review
- Treating autonomy thresholds as deliberate governance choices
- Defining escalation pathways and response time requirements
- Identifying the accountable owner and sign-off process
Decision Records and Explainability
- Components of a defensible decision record
- Retaining confidence scores, available options, and contextual data
- Ensuring traceability of models and their versions
- Articulating decisions to customers or regulatory bodies
Policy and Boundary Control
- Managing approved option sets through strict change control
- Governing thresholds and conducting periodic reviews
- Identifying prohibited decisions and implementing hard stops
- Implementing policy as code in parallel with model outputs
Regulatory Expectations
- Obligations under the EU AI Act for decision systems
- Specific sector rules in finance, insurance, and healthcare
- Data protection requirements and rights regarding automated decisions
- Requirements for documentation and evidence of conformity
Vendor, Licence and Provenance Risk
- Comparing hosted decision APIs with open-weight models
- Reviewing licence terms for derivative and embedded models
- Assessing supplier dependency and risks of service discontinuation
- Ensuring weight integrity and pinning specific versions
Bias, Fairness and Outcome Monitoring
- Detecting outcome disparities across different groups
- Identifying proxy variables and biases in option framing
- Utilising appeal and complaint data as signals
- Conducting periodic fairness assessments
Incident Response for Wrong Decisions
- Identifying systematic errors in decision-making
- Containing incidents by suspending automated autonomy
- Executing remediation and providing customer redress
- Performing root cause analysis and updating controls
Assurance Review of a Decision Layer
- Defining the evidence an auditor should request
- Testing claims regarding accuracy and calibration
- Sampling specific decisions and manual overrides
- Presenting findings to the board
Requirements
- Existing familiarity with AI or automation projects within an enterprise environment.
- A solid understanding of risk, compliance, or audit processes.
- No programming experience is required.
Audience
- Risk, compliance, and model risk officers
- Internal auditors overseeing automated decisions
- AI governance and data protection leads
- Product owners responsible for automated workflows
- Architects designing oversight mechanisms into agent systems