Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution designed to support comprehensive business operations, including warehouse and inventory management. Leveraging enhanced integration capabilities and add-ons such as Warehouse Insight, BC facilitates efficient warehouse operations, license plating, and operational automation across the enterprise.

This instructor-led, live training (available online or on-site) targets intermediate-level warehouse operations teams, ERP consultants, and systems professionals looking to implement or optimize warehouse management in Dynamics 365 Business Central using best practices, mobile devices, and high-quality integration workflows.

By the conclusion of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Utilize Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and traceability to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led live training in Italy (online or onsite) targets business analysts aiming to optimize their marketing and sales processes with Microsoft Dynamics 365.

By the conclusion of the training, participants will be able to:

• Apply various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models such as records, segment charts, and others.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Italy (online or onsite) targets intermediate-level business analysts aiming to lead initiatives for ongoing business process improvement and system enhancements.

By the end of this training, participants will be able to:

• Acquire a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyze current business processes and propose optimizations leveraging Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in Italy (online or onsite) targets beginner to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases effectively.
• Utilize analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Italy (online or on-site) is tailored for treasury and finance professionals at the beginner to intermediate levels who wish to strengthen their knowledge, enhance their report generation skills, and maximize the utilization of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service provides a robust solution for overseeing customer support, managing service operations, and facilitating omnichannel engagement.

This instructor-led live training, available online or onsite, targets intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

Upon completing this course, participants will gain the ability to:

• Set up and manage case automation, queues, and routing logic.
• Deploy omnichannel tools, including chat, SMS, and the agent workspace.
• Develop personalized customer experiences through surveys and analytics.
• Incorporate AI assistants and IoT devices to enable proactive support scenarios.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical activities.
• Hands-on implementation within a live lab environment.

Customization Options

• To request a tailored training session for this course, please contact us to make arrangements.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Italy (online or onsite) is designed for participants with beginner to intermediate proficiency who aim to leverage the MS Dynamics 365 Sales Insights module to adopt smarter sales strategies and enhance customer engagement.

Upon completion of this training, participants will be equipped to:

• Grasp the features and advantages of the Sales Insights module.
• Utilize AI-driven analytics to boost sales outcomes.
• Tailor and configure the module to meet specific business requirements.
• Apply insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party solutions.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.