Business Process Management Training Course

Introduction

• A Concise History of Processes
• Adopting a Process-Centric View
• Process Management Basics
• Analyzing, Modeling, and Designing Processes
• The BPM Framework
• Business Process Management Systems (BPMS)
• Designing Business Process Architecture

BPM Implementation Strategies

• The Value Proposition of BPM
• Engaging the BPM Community
• Rationale for Automating BPM
• SOA Reference Architecture Topology
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for Selecting a BPMS
• Collaborating between IT and Business: Matching Technology to Problems
• Adopting a Structured Development Model
• Overview of a BPM System
• Essential Terminology and Concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Architecture and Components of a BPMS
• Planning for Enterprise Process Management
• Defining Key Skills, Roles, and Responsibilities

Governance and Business strategy

• Evolution: From Data/Functions to Objects & Services
• Future State: Core Business Logic vs. Process Control
• Architectural Design Implications
• Ensuring Business-IT Alignment
• The Function of Business Stewardship
• The Role of Business Rule Analysts

Modelling a process with BPMN

• The Strategic Value of BPMN
• Composability and Fundamental Services
• Embracing Incremental and Iterative Methods
• The Importance of Driving Projects with Use Cases
• Declaring Message Properties
• Utilizing Correlation Sets
• Implementing Complex Parallel Activity Execution
• Designing for Concurrency
• BPMN Implementation by Various Vendors
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining System Events
• Configuring Timeouts
• Managing Faults
• Catching and Processing Exceptions
• Compensation Management

Business Rules

• Drivers for Implementing Business Rules
• Foundational Concepts
• The Rule Maturity Model (KPI RMM™)
• Principles of KPI STEP™
• Evolving Roles for Business and I/T
• Maintaining Business Focus in Rules
• Determining When a BR Approach is Suitable
• New Dimensions in Scoping BR Projects
• Core Elements of a BR Project Plan
• The Significance of a BR Pilot
• Overview of Extracting BRs from Code

BPM as enabler of SOA: Key components

• Application Frontends
• Core Services
• The Strategic Value of an ESB
• Leaving Leveraging a Repository
• Enhancing Business Agility
• Establishing a BPM Board
• Disseminating Technical White Papers

Controlling & measuring improvement processes

• Managing the Process Repository
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Contextualizing Organizational Performance
• Characteristics of Effective Metrics
• Hierarchy of Measurement and Management
• Process Management Beyond Simple Measurement
• Integrating Metrics within Processes and Management Roles
• Addressing Key Management Questions
• Common Pitfalls in Process Management

Architecture of a BPM System

• Considering EAI and B2B Aspects
• Optimizing Topology and Scalability
• Selecting Design Tools
• Choosing Deployment Tools
• Monitoring and System Management
• The Role of the Process Engine
• The Process Definition Repository

Core BPMS features and Interfaces

• Repository Support Capabilities
• Database Integration
• BAM (Business Activity Monitoring)
• Solutions for Human Workflow