Course Outline
Understanding Business Processes
- Definition of a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling (BPMN)
- Use Cases
- An Incremental Approach to Modelling
Process Improvement Life Cycle
- Assembling the team
- Integration with the development Life Cycle
- The process improvement Life Cycle: Radical versus incremental improvement
Defining Business Processes
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling High-level and Group Processes
- Business Process Modelling Workshop (case study)
Mapping into System Requirements
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
Preliminary Process Assessment
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models
- Advantages and disadvantages of different modelling techniques
- Process model components
- Introduction to use case scenarios
- Business objects
- Mapping the workflow
Modelling Current Processes
- Interviews and focus groups
- Modelling conditions, triggers, events, and business rules
- Levels of abstraction
- Modelling tips and techniques
- Knowing when to stop
Quantifying Processes
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing Current Processes
Analysing activities
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling New Process
Generating new ideas
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
Implementing New Business Process Models
- Mapping to system requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods and Tools
- Method evaluation, selection, and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
Testimonials (4)
the Labs
Frank Mhlongo - Standard Bank of South Africa
Course - JBoss
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.
Colin - Worldpay
Course - BPMN, DMN, and CMMN - OMG standards for process improvement
The training definitely backfilled some of the gaps in my knowledge left by reading the OptaPlanner userguide. It gave me a good broad understanding of how to approach using OptaPlanner in our projects going forward.
Terry Strachan - Exel Computer Systems plc
Course - OptaPlanner in Practice
The training is very interesting and can be useful on our future projects and the trainer is always active on answering our questions and helping us when we are having issues on our end.
