Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who are already proficient with AI coding tools like Cursor, Claude Code, or Copilot. Participants will learn how to delegate complete tasks to agents, construct a personalization stack (including Rules, AGENTS.md, Skills, MCP, and Agents), connect and develop MCP servers, execute agents in parallel, and implement structured agentic workflows. The content is tool-agnostic and builds upon the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development, including those with minimal or no coding background. Participants will learn how these tools function, how to guide them through effective prompting, and how to apply them to typical tasks such as building a small project from the ground up, working within an existing codebase, and reviewing outputs. The content is tool-agnostic, making it applicable to Cursor, Claude Code, Copilot, and similar platforms. This course serves as a precursor to the Agentic AI Development: Advanced Workflows program.

This two-part training program is tailored for software delivery teams seeking to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level to intermediate-level content creators, writers, and marketers who want to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live Claude AI training in Italy empowers professionals to apply the tool for data analysis and BI tasks. It encompasses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing insight extraction from business data.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate-level software developers and AI engineers who want to integrate Claude AI into their applications, create AI-powered chatbots, and enhance software functionality through AI-driven automation.

By the end of this training, participants will be able to:

• Utilize the Claude AI API to integrate AI into applications.
• Create AI-driven chatbots and virtual assistants.
• Enhance applications with AI-powered automation and NLP.
• Optimize and fine-tune Claude AI models for various use cases.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate researchers, analysts, and knowledge workers who wish to leverage Claude AI for processing large volumes of data, synthesizing information, and automating research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Italy (online or onsite) is designed for beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

This instructor-led, live training in Italy (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion utility—it serves as a terminal-native development agent capable of reading your codebase, planning multi-step modifications, executing tests, and driving tasks from a single instruction to a fully functional outcome. This one-day workshop offers participants structured, hands-on experience: configuring Claude Code for real-world projects, crafting delegations that yield reviewable results, leveraging CLAUDE.md as persistent project memory, and integrating internal tools via the Model Context Protocol.

This instructor-led live training in Italy is designed for intermediate-level developers seeking to transform a project idea into a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and effectively steer it using a CLAUDE.md file.
• Scaffold an application and integrate data sources along with a CMS.
• Create test suites and conduct quality assurance using subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This instructor-led, live training in Italy (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level business professionals, customer support teams, and tech enthusiasts who wish to understand the fundamentals of Claude AI and leverage it for business applications.

By the end of this training, participants will be able to:

• Understand Claude AI’s capabilities and use cases.
• Set up and interact with Claude AI effectively.
• Automate business workflows with conversational AI.
• Enhance customer engagement and support using AI-driven solutions.