Course Outline
- Fundamental concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course package. Obtaining this certification validates an updated understanding of the ITIL framework and aids in further professional growth in service management.
Required preparation
Participants must possess a valid ITIL® 4 Foundation certificate. No further preparation is required prior to attending the session.
Examination procedure
Participants are provided with an exam voucher valid for six months, offering the flexibility to choose an appropriate exam date.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using an individual account. The exam is delivered online under remote proctoring. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to commencing the exam, participants must verify their identity and display their surroundings to ensure adherence to exam regulations.
Exam specifics
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing score: 65% (minimum of 13 correct answers)
- Materials: Closed-book exam
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
