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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profile management
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling impact
Overview of OSS and the Role of NetAct
- OSS functionalities in performance management
- NetAct: purpose and primary components
- Data flow pathways from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI categories: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate metrics
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput indicators
- Latency, jitter, and packet loss measurements
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across different layers (RAN, transport, core)
- Leveraging KPIs to isolate congestion, configuration, and hardware issues
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards
- Generating reports and communicating with stakeholders
- Alarm tuning and strategies for noise reduction
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbooks
- Practical exercises: voice call failures and data throughput degradation
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- KPI ownership structures and governance models
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- Working knowledge of mobile network architecture.
- Familiarity with OSS/BSS concepts.
- Basic understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC team members.
- Telecom planners and service assurance professionals.
14 Hours
