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 Duration 21 hours

Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • An overview of SAP S/4HANA architecture and its key features
  • An examination of SAP SuccessFactors modules and their integration points
  • Navigation techniques for SAP GUI and the Fiori Launchpad
  • Understanding the system landscape, environments, and standard user roles

Module 2: Technical Issue Resolution

  • Analysis of common transactional errors and their root causes
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
  • Addressing configuration-related challenges
  • Diagnosing performance and system availability issues
  • Monitoring and optimising background jobs (SM36, SM37)

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Supporting transactional processes (e.g., FB50, F-28, F110)
  • Managing integration with other modules such as MM and SD
  • Basics of financial reporting and reconciliation

3.2 Materials Management (MM)

  • An overview of procurement and inventory workflows
  • Key transaction codes (ME21N, MIGO, MIRO)
  • Stock overviews and material movement tracking
  • Troubleshooting issues related to purchase orders or goods receipts

Module 4: Master Data Management

  • Creating, modifying, and validating master data records
  • Managing Business Partner master data for customers and vendors
  • Handling Material Master data
  • Best practices for ensuring data consistency and preventing transactional errors
  • Utilising tools for data monitoring and validation

Module 5: Access and Authorization Management

  • An overview of the SAP authorization concept (roles, profiles, authorizations)
  • Creating and adjusting user access profiles
  • Troubleshooting authorization errors using SU53 and ST01
  • Collaborating with the security team to manage role assignments effectively

Module 6: Configuration and Workflow Support

  • Understanding the basic workflow architecture within SAP
  • Configuring approval flows, particularly within procurement and finance
  • Monitoring workflows to identify bottlenecks or errors
  • Resolving common workflow-related issues

Summary and Next Steps

Requirements

  • Proficiency with basic SAP navigation
  • A solid understanding of enterprise business processes
  • Practical experience in supporting ERP systems or enterprise applications

Target Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support professionals

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