ITIL® Training in Milan

This instructor-led, live training in Milan (online or onsite) is designed for intermediate-level IT professionals and ICT service managers who aim to grasp and implement ITSM fundamentals and practices grounded in ITIL 4.

Upon completion of this training, participants will be equipped to:

• Comprehend the core concepts and structure of ITIL 4.
• Apply service design and architecture practices that align with ITIL 4 principles.
• Ensure effective delivery and long-term sustainability of ICT services.
• Analyze real-world scenarios and simulate ITSM practices.

This training is tailored for professionals who already hold an ITIL® 4 Foundation certification and wish to update their expertise to align with the latest ITIL® 5 framework.
It offers a concise and efficient transition, focusing on the key differences, emerging concepts, and expanded practices introduced in ITIL® 5.

This course is tailored for individuals seeking a comprehensive understanding of IT Service Management to effectively deliver enhanced value to customers. It is ideal for all IT personnel and managers, as well as clients who collaborate closely with IT to meet business objectives. Additionally, this program is specifically designed for students aiming to achieve the ITIL® 4 Foundation certification and preparing for the associated exam.

ITIL 4® Foundation provides candidates with an end-to-end operating model perspective, focusing on the creation, delivery, and continuous improvement of technology-enabled products and services.

The ITIL 4® Foundation program equips candidates with:

• A holistic approach to facilitating the co-creation of value with customers and other stakeholders through products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Key concepts from Lean, Agile, and DevOps, highlighting their importance in delivering business value
• An explanation of how ITIL practices, as outlined in ITIL 4®, preserve the value and significance of current ITIL® processes while expanding integration across various areas of service management and IT, from demand generation to value realization.

Who is ITIL 4® Foundation for?

ITIL 4® Foundation is suitable for individuals who need a fundamental understanding of the ITIL® framework and how it can enhance the quality of IT service management within an organization. The certification is also relevant for IT professionals working in organizations that have adopted ITIL®, requiring them to be aware of and contribute to the overall service improvement program.

ITIL 4® continues to support the ITSM community while expanding its reach to a broader range of professionals in the digital landscape, guiding how IT interfaces with and leads the wider business strategy.

This training offers a thorough introduction to ITIL® 5, a contemporary framework designed for managing digital products and services within today's dynamic business landscape. It enables participants to gain a robust comprehension of how organizations can generate value through proficient service management and collaborative efforts.