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Duration 14 hours
Course Outline
Foundations of ChatGPT in Administrative Roles
- Distinguishing between tasks ChatGPT can and cannot automate
- Examining typical administrative use cases
- Developing effective prompts for everyday duties
Automating Standard Writing Tasks
- Drafting emails, notices, and announcements
- Creating summaries, meeting minutes, and follow-up communications
- Generating standardized text for repetitive use
Document Refinement and Formatting
- Revising, reformatting, and reorganizing content
- Transforming raw text into polished, professional documents
- Correcting grammar, consistency, and layout concerns
Developing Templates and Administrative Aids
- Constructing checklists, forms, and reusable structures
- Drafting SOPs and compliance-focused layouts
- Streamlining repetitive document creation processes
Data Processing and Basic Automation
- Organizing information from unstructured text
- Extracting key details and converting content into tables
- Creating data-ready summaries for entry or reporting systems
Workflow Support and Task Coordination
- Drafting schedules, reminders, and task guidelines
- Automating planning documentation
- Supporting complex, multi-step administrative processes
Ethical and Secure AI Usage in Administration
- Recognizing AI limitations to prevent errors
- Managing confidential information responsibly
- Maintaining accuracy and consistency in AI-generated content
Advanced Prompting for Operational Excellence
- Applying prompt patterns for recurring workflows
- Designing mini-automation sequences for common tasks
- Enhancing outcomes through precise, refined instructions
Conclusion and Future Pathways
Requirements
- Familiarity with fundamental office workflows
- Proficiency with standard productivity software
- Confidence in working with digital files
Intended Audience
- Clerical support teams
- Administrative coordinators
- Data entry specialists
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
