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Duration 14 hours
Course Outline
Comprehending Warranty Structures in Maximo
- Fundamental warranty concepts and term definitions
- Warranty coverage at the asset and item levels
- Aligning warranties with existing maintenance workflows
Setting Up Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Administering dates, limits, and conditional parameters
Managing Warranty Claims
- Generating warranty claims from work orders
- Handling routing, approvals, and required documentation
- Tracking claim status and progress updates
Tracking Vendor Responses
- Documenting vendor communications
- Managing approvals, denials, and claim adjustments
- Incorporating vendor feedback into broader maintenance strategies
Connecting Assets to Warranty Data
- Associating warranty records with asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across asset records
Integrating Procurement and CM
- Linking warranty details with purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance functions
Handling Exceptions and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or coverage disputes
- Rectifying entitlement mismatches
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to realistic maintenance cases
Conclusion and Future Actions
Requirements
- A solid grasp of asset management lifecycles
- Prior experience with maintenance or procurement workflows
- Basic familiarity with Maximo navigation and interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
