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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Review of endpoint management principles and OpenUEM features
  • Grasping the concepts of endpoint lifecycle and management strategies
  • Setting up the lab and preparing the testing environment

Installing & Configuring OpenUEM

  • Setting up OpenUEM server components
  • Rolling out agents to Windows, macOS, and Linux systems
  • Adjusting network and security configurations

Registering & Organizing Endpoints

  • Adding endpoints to the OpenUEM console
  • Categorizing and structuring devices for streamlined management
  • Establishing administrative roles and permissions

Fundamentals of Device Management

  • Distributing software and updates to supervised devices
  • Setting up policies and compliance parameters
  • Tracking device health and usage activities

Patch Management & Automation

  • Planning updates and automated patch distribution
  • Verifying and testing software installations
  • Best practices for ensuring endpoint security and compliance

Reporting & Troubleshooting

  • Creating reports on device status and operational activity
  • Diagnosing common endpoint issues
  • Setting up monitoring alerts for proactive oversight

Final Lab & Practical Applications

  • Practical lab work: registering devices, distributing updates, and tracking endpoints
  • Scenario-based tasks to consolidate knowledge
  • Evaluation and discussion of lab outcomes

Recap and Future Directions

Requirements

  • A solid grasp of basic IT support principles
  • Prior experience handling endpoint devices and operating systems
  • Basic knowledge of networking and device configuration

Target Audience

  • IT support team members
  • Technical helpdesk representatives
  • Junior system administrators

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