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Course Outline
Introduction to Oracle Communications Billing and Revenue Management
- Defining billing and revenue management.
- The significance of billing and revenue management in business.
- An overview of Oracle BRM.
- Navigating Oracle BRM.
- Setting up users and roles.
Billing Process Management
- Types of billing processes.
- The lifecycle of a billing process.
- Configuring billing parameters.
- Managing billing processes.
- Payment processing.
- Automation and workflow.
Revenue Management
- Understanding revenue streams.
- Importance of revenue management in telecom.
- Pricing and rating.
- Managing revenue streams.
- Understanding revenue recognition principles.
- Implementing revenue recognition policies.
- Using reports to track revenue performance.
- Creating custom reports and dashboards.
Advanced Features and Optimization
- Managing customer accounts and profiles.
- Handling customer queries and issues.
- Defining and managing products and services.
- Configuring product catalogs and bundles.
- Integrating Oracle BRM with ERP and CRM systems.
- Ensuring seamless data flow between systems.
- Ensuring data security in billing and revenue management.
- Complying with industry standards and regulations.
- Performance optimization.
Customization and Best Practices
- Customizing user interfaces and workflows.
- Extending functionality with add-ons and plugins.
- Implementing best practices for billing and revenue operations.
- Common issues and solutions.
- Accessing Oracle support resources.
Summary and Next Steps
Requirements
- Fundamental knowledge of Oracle applications.
- Familiarity with billing and revenue management processes.
Target Audience
- Billing managers.
- Revenue managers.
- System administrators.
- Business analysts.
14 Hours
Testimonials (1)
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