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Duration 21 hours
Course Outline
Overview of Salesforce in Insurance and Leasing
- Introduction to Salesforce Financial Services Cloud
- Core elements: Accounts, Contacts, Opportunities, and Policies
- Industry-specific data structures and extensions
Quoting for Insurance Sales (Quote Rate Apply)
- Product portfolios and quotation frameworks
- Rate schedules, discount mechanisms, and approval hierarchies
- Identifying client requirements and pre-sales setup
Gathering Requirements and Configuring Systems
- Translating business requirements into system logic
- Implementing custom objects, flows, and automation tools
- Configuring security and access controls for insurance roles
Claims Handling and Post-Sales Support
- Claims processing workflows and automation
- Event logging and validation procedures
- Automated payment and settlement mechanisms
Administering Insurance Policies (IPA)
- Modeling policy lifecycles across various industries
- Handling policy versions, renewals, and expirations
- Adapting systems for regional regulatory adherence
System Integration and Reporting
- Connecting with external data sources (e.g., actuarial, financial systems)
- Creating dashboards and KPIs for insurance operations
- Producing reports for underwriting, claims, and compliance purposes
Wrap-up and Subsequent Actions
Requirements
- Fundamental knowledge of CRM principles
- Comprehension of insurance and/or leasing processes
- Prior experience with the Salesforce platform or comparable tools is advantageous
Target Audience
- Salesforce developers engaged in the insurance or leasing sectors
- Product managers overseeing insurance product portfolios
- IT specialists supporting policy management and post-sales support services
Testimonials (2)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
The way of interaction with students