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 Duration 21 hours

Course Outline

Overview of Salesforce in Insurance and Leasing

  • Introduction to Salesforce Financial Services Cloud
  • Core elements: Accounts, Contacts, Opportunities, and Policies
  • Industry-specific data structures and extensions

Quoting for Insurance Sales (Quote Rate Apply)

  • Product portfolios and quotation frameworks
  • Rate schedules, discount mechanisms, and approval hierarchies
  • Identifying client requirements and pre-sales setup

Gathering Requirements and Configuring Systems

  • Translating business requirements into system logic
  • Implementing custom objects, flows, and automation tools
  • Configuring security and access controls for insurance roles

Claims Handling and Post-Sales Support

  • Claims processing workflows and automation
  • Event logging and validation procedures
  • Automated payment and settlement mechanisms

Administering Insurance Policies (IPA)

  • Modeling policy lifecycles across various industries
  • Handling policy versions, renewals, and expirations
  • Adapting systems for regional regulatory adherence

System Integration and Reporting

  • Connecting with external data sources (e.g., actuarial, financial systems)
  • Creating dashboards and KPIs for insurance operations
  • Producing reports for underwriting, claims, and compliance purposes

Wrap-up and Subsequent Actions

Requirements

  • Fundamental knowledge of CRM principles
  • Comprehension of insurance and/or leasing processes
  • Prior experience with the Salesforce platform or comparable tools is advantageous

Target Audience

  • Salesforce developers engaged in the insurance or leasing sectors
  • Product managers overseeing insurance product portfolios
  • IT specialists supporting policy management and post-sales support services

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