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Course Outline

Introduction to management

Essential leadership skills in contemporary management

Leading a workforce

  • Exploration of management styles
  • Selecting the most effective management style for various team development phases
  • Defining the ideal manager profile and analyzing one’s own leadership style
  • Evaluating personal strengths and weaknesses in leadership, along with identifying areas for potential development
  • Identifying the key characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication within organizations

  • Foundations of verbal and nonverbal communication
  • Analyzing individual communication styles
  • Recognizing and overcoming communication barriers
  • Advanced questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing effective feedback
  • Managing challenging situations during calls or interactions
  • Understanding communication networks
  • Information flow models and strategies for their optimization

Strategic conflict resolution techniques for employee teams

  • Understanding the nature and types of workplace conflict
  • Identifying primary sources of conflict
  • Adopting behavioral styles for mastering conflicts and appropriate conduct during disputes
  • Leveraging assertive and developmental approaches to utilize conflicts for team growth
  • Strategies applicable in conflict scenarios
  • Principles of conflict management
  • Core methods for resolving conflicts
  • Managing emotions during conflict situations
  • Addressing communication barriers to enhance conflict resolution through verbal and non-verbal channels

Motivating team performance

  • The concept of being motivated
  • Factors that drive motivation within an organization
  • Various types of motivation
  • Principles of economic incentives
  • Utilizing intangible resources for motivation
  • Psychological principles for fostering motivation
  • The role of feedback and evaluation
  • The importance of language in motivational strategies

Effective time management and utilization

  • The time management matrix
  • Controlling personal time and managing 'time thieves'
  • Advanced time planning techniques
  • Delegation of authority and tasks

Coaching practices

  • Defining coaching and its practical applications
  • Individual participant engagements (gigs)
  • Providing in-depth feedback.

Course summary

Requirements

As a generalist program, this course does not require any specialized prior knowledge for participation.

 14 Hours

Number of participants


Price per participant

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