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Course Outline
Introduction to management
Essential leadership skills in contemporary management
Leading a workforce
- Exploration of management styles
- Selecting the most effective management style for various team development phases
- Defining the ideal manager profile and analyzing one’s own leadership style
- Evaluating personal strengths and weaknesses in leadership, along with identifying areas for potential development
- Identifying the key characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication within organizations
- Foundations of verbal and nonverbal communication
- Analyzing individual communication styles
- Recognizing and overcoming communication barriers
- Advanced questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Managing challenging situations during calls or interactions
- Understanding communication networks
- Information flow models and strategies for their optimization
Strategic conflict resolution techniques for employee teams
- Understanding the nature and types of workplace conflict
- Identifying primary sources of conflict
- Adopting behavioral styles for mastering conflicts and appropriate conduct during disputes
- Leveraging assertive and developmental approaches to utilize conflicts for team growth
- Strategies applicable in conflict scenarios
- Principles of conflict management
- Core methods for resolving conflicts
- Managing emotions during conflict situations
- Addressing communication barriers to enhance conflict resolution through verbal and non-verbal channels
Motivating team performance
- The concept of being motivated
- Factors that drive motivation within an organization
- Various types of motivation
- Principles of economic incentives
- Utilizing intangible resources for motivation
- Psychological principles for fostering motivation
- The role of feedback and evaluation
- The importance of language in motivational strategies
Effective time management and utilization
- The time management matrix
- Controlling personal time and managing 'time thieves'
- Advanced time planning techniques
- Delegation of authority and tasks
Coaching practices
- Defining coaching and its practical applications
- Individual participant engagements (gigs)
- Providing in-depth feedback.
Course summary
Requirements
As a generalist program, this course does not require any specialized prior knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group