Course Outline
Leadership vs. Management
- The similarities and differences between leadership and management; identifying the qualities of a great leader
- Identifying the qualities of a great manager
- Management Styles
- Organisational Climate
- Aligning Management Styles with Organisational Climate
Building a Successful Team
- Defining a Team
- The stages of Team Development
- How managers can influence the stages of Team Development…?
Performance Management
- Setting Objectives
- Managing Individual Performance
- Coaching for Improved Performance
- Delegation
- Utilising Feedback as a Performance Management Tool
Delivering Change Effectively
- Reasons why Change succeeds (or fails)
- The 9 key principles of change
- Emotional reactions to change
- Resistance to change – and the benefits of resistance
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
Handling Conflict
- What causes conflict?
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The Phases of Conflict Handling
- Understanding the Conflict
- Understanding your position and that of the other party in the conflict
- Resolving the Conflict
- Kilmann’s Five Conflict-Handling Modes – and how to apply them
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.