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Course Outline

Leadership vs. Management

  • Exploring the commonalities and distinctions between Leadership and Management, identifying the qualities that define an exceptional leader;
  • Identifying the attributes that characterize a great manager?
  • Various Management Styles
  • The Role of Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building High-Performance Teams

  • Defining what constitutes a Team?
  • The distinct phases of Team Development
  • Strategies for managers to influence Team Development stages…?

Performance Management

  • Establishing Objectives
  • Overseeing Individual Performance
  • Coaching to Enhance Performance
  • The Art of Delegation
  • Utilizing Feedback as a Performance Management Tool

Effectively Implementing Change

  • Understanding why Change initiatives succeed (or fail!)
  • The nine fundamental principles of change
  • Navigating the emotional responses to change
  • Addressing Resistance to change – and recognizing the potential benefits of such resistance

Achieving Optimal Negotiation Outcomes

  • Communication Techniques in Negotiation
  • The significance of delivering Effective Presentations
  • Exploring Different Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Establishing Rapport
  • The three-stage Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict?
  • The Stages of Conflict Resolution
    • Analyzing the Conflict
    • Understanding your position versus the other party’s stance in the conflict
    • Resolving the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes – and practical implementation methods
  • Bridging the Gap
 7 Hours

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