Course Outline
Leadership vs. Management
- Exploring the commonalities and distinctions between Leadership and Management, identifying the qualities that define an exceptional leader;
- Identifying the attributes that characterize a great manager?
- Various Management Styles
- The Role of Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building High-Performance Teams
- Defining what constitutes a Team?
- The distinct phases of Team Development
- Strategies for managers to influence Team Development stages…?
Performance Management
- Establishing Objectives
- Overseeing Individual Performance
- Coaching to Enhance Performance
- The Art of Delegation
- Utilizing Feedback as a Performance Management Tool
Effectively Implementing Change
- Understanding why Change initiatives succeed (or fail!)
- The nine fundamental principles of change
- Navigating the emotional responses to change
- Addressing Resistance to change – and recognizing the potential benefits of such resistance
Achieving Optimal Negotiation Outcomes
- Communication Techniques in Negotiation
- The significance of delivering Effective Presentations
- Exploring Different Negotiating Strategies
- Evaluating and Comparing Strategies
- Establishing Rapport
- The three-stage Negotiating Process
Managing Conflict
- Identifying the root causes of conflict?
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The Stages of Conflict Resolution
- Analyzing the Conflict
- Understanding your position versus the other party’s stance in the conflict
- Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes – and practical implementation methods
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.