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Course Outline

Leadership vs. Management

  • The similarities and differences between leadership and management; identifying the qualities of a great leader
  • Identifying the qualities of a great manager
  • Management Styles
  • Organisational Climate
  • Aligning Management Styles with Organisational Climate

Building a Successful Team

  • Defining a Team
  • The stages of Team Development
  • How managers can influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individual Performance
  • Coaching for Improved Performance
  • Delegation
  • Utilising Feedback as a Performance Management Tool

Delivering Change Effectively

  • Reasons why Change succeeds (or fails)
  • The 9 key principles of change
  • Emotional reactions to change
  • Resistance to change – and the benefits of resistance

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your position and that of the other party in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them
  • Bridging the Gap
 7 Hours

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