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Course Outline
Introduction and Overview
Understanding the principles and rationale behind business process re-engineering (BPR)
- Enhancing competitive advantage through radical process redesign
- The strategic necessity for re-engineering
- Defining the scope: what re-engineering entails and does not
- Maintaining a focus on the core business process
- Meeting objectives for cost reduction and revenue growth
Utilizing the proven CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying key activities and information structures
- Fostering creative, right-brain thinking
Focusing on the Customer
Examining the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications using generalisation
- Developing accurate customer profiles
Documenting customer values and requirements
- Comparing service provision with product supply
- Evaluating customer satisfaction across quality, flexibility, speed, cost, and service
- Categorizing customer relationships via the PRIDE checklist
- Assessing the extent to which business processes meet customer needs
Modelling the Business Process
Identifying processes suitable for re-engineering
- Uncovering core business processes
- Selecting appropriate metrics to gauge process performance
- Detecting business process antipatterns
- Presenting insights to senior management
Defining worker roles and responsibilities
- Identifying role inconsistencies using cross-reference matrices
- Mapping business processes with UML activity diagrams
- Distributing activities among defined roles
Analysing the Business Process
Detailing business process components
- Selecting the most suitable UML tools
- Scoping the process using UML use case diagrams
- Identifying key business actors
- Modelling alternative workflows
- Capturing ineffective business activities
Examining the business structure
- Reviewing organizational infrastructure
- Mapping information flow using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structural elements
Redesigning the Business Process
Maximizing the value of information technology
- Leveraging web-enabled technology
- Facilitating interaction through social spaces
- Designing future-ready business systems
- Implementing business intelligence solutions
- Integrating Enterprise Information Systems
Re-establishing customer-process boundaries
- Tailoring the business process to serve specific customer segments
- Integrating technology to capitalize on new opportunities
- Personalizing the process experience
- Surpassing customer expectations
Building the new process based on optimal business practices
- Incorporating proven business patterns
- Resolving process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Re-training the workforce
- Correlating metrics with customer satisfaction
- Supporting continuous process improvement
- Tracking and measuring outcomes
- Demonstrating tangible success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
