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 Duration 7 hours

Course Outline

Introduction

• Current state of digital banking in Bulgaria and the region

Value Creation Areas

• Digital channels and mobile banking
• Digital lending: shifting from branch visits to online completion in minutes
• SME banking

Fintechs and Banks

• Dynamics of competition and partnership
• Mutual learning: what banks can adopt from fintechs, and vice versa

Agile as a Catalyst for Transformation

• Insights from the trainer’s master’s research
• Transitioning from project-based to product-based approaches

Organization, People, and Culture

• Why technology alone is insufficient
• Roles of leadership and middle management

Case Studies

• Successful transformations versus those that fell short
• Key lessons learned

Conclusion and Next Steps

Requirements

Prerequisites

• No prior experience in Agile or digital product management is necessary.
• A general understanding of financial services is beneficial.

Target Audience

• Managers and specialists within banks, insurance companies, and payment institutions.
• Teams at fintech companies.
• Consultants serving the financial sector.

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Price per participant

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