Customer Discovery for Product Teams Training Course

Business analysis is the process of examining, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in change management within an organization and in designing new business solutions. Business analysis aims to ensure that technological, procedural, or organizational solutions meet business goals and needs. It is essential for ensuring the effectiveness of projects and organizational changes by ensuring that implemented solutions are accurate, feasible, and fully aligned with business requirements.

This workshop caters to seasoned Business Analysts, Product Owners, and User Researchers seeking to master advanced methodologies that generate tangible business value. Through practical exercises and effective tools, participants will acquire the ability to analyze intricate data, streamline processes, engage stakeholders, and convert strategic goals into actionable steps using OKRs. Upon completion, attendees will possess a robust toolkit designed to enhance their impact and deliver quantifiable outcomes.

This live, instructor-led session on Italy (delivered online or onsite) is tailored for individuals of all proficiency levels who wish to apply generative AI tools to support core business analyst tasks, such as analysis, documentation, information organization, and stakeholder engagement.

By the end of the session, participants will be capable of:

• Understanding the true capabilities and inherent limitations of GenAI models, such as hallucinations and context window constraints.
• Utilizing AI as a powerful tool to augment thinking and analytical processes.
• Creating precise requirement structures and technical documentation using AI assistance.
• Accelerating conceptual work, from generating hypotheses to drafting documents.
• Critically evaluating the quality and substantive accuracy of AI-generated outputs.
• Understanding the safe and ethical use of AI tools regarding corporate data.

This instructor-led module on Italy guides intermediate professionals through cost-effectiveness analysis, detailing the process of defining key questions, measuring costs and outcomes, employing analytical models, and evaluating uncertainty to foster rational, evidence-based decisions across diverse sectors.

This instructor-led, live training in Italy (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This course offers an expert-level introduction to the newly enacted Accessibility Law, equipping developers with the practical skills necessary to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the significance and implications of the law, the curriculum swiftly transitions into hands-on coding practices, tools, and testing techniques to ensure both compliance and inclusivity for users with disabilities.

This instructor-led, live training in Italy (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led live training in Italy (online or onsite) is intended for individuals who want to use Figma to design the user interface for new or existing software applications or websites.

By the end of this training, participants will be able to:

• Produce contemporary UI designs using Figma.
• Build functional, interactive application prototypes.
• Implement design best practices.
• Speed up the delivery of design projects.
• Collaborate effectively with designers and developers through Figma.

This instructor-led live training in Italy (online or onsite) targets beginner to intermediate professionals who want to apply Human-Centered Design methodologies in product development, service design, and business innovation.

Upon completing this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Iteratively ideate, prototype, and test solutions.
• Apply design thinking frameworks in real-world projects.

A practical training program in Italy that enables insurance professionals to leverage AI, data, and InsurTech trends to modernize operations and customer engagement. Through workshops, case studies, and practical exercises, participants will develop digital strategies suited to a rapidly evolving industry.

This live, instructor-led training in Italy focuses on practical RE concepts, effective elicitation methods, and robust documentation strategies. It delivers comprehensive exam preparation, enabling participants to master the IREB CPRE syllabus and successfully secure their Foundation Level certification.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate-level UX/UI designers and front-end developers who wish to apply Multimodal AI to design and implement user interfaces that can comprehend and process diverse forms of input.

Upon completing this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Leverage multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations surrounding user data collection and processing.

This instructor-led, live training in Italy (online or onsite) is designed for individuals who wish to understand requirements analysis and execute it efficiently and accurately using analysis techniques for their projects.

Upon completing this training, participants will be capable of:

• identifying various types of requirements.
• understanding the core concepts and activities associated with requirements analysis.
• familiarizing themselves with the requirements analysis methodology.
• effectively utilizing diverse requirements analysis techniques to their benefit.
• structuring requirements to facilitate efficient communication with architects and developers through an iterative requirement gathering process.