Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live training on Italy provides teams and leaders with proficiency in the Empathize and Define stages of Design Thinking. Participants will master active listening, empathy mapping, and the 5 Whys technique to uncover root causes and craft clear, actionable problem statements for internal clients.

In this instructor-led, live workshop training in Italy (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Italy (online or onsite) targets beginner to intermediate-level professionals aiming to understand and apply Design Thinking methodologies to drive innovation and enhance business solutions.

By the end of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Italy (online or onsite) is designed for beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five distinct stages: empathize, define the problem, ideate, prototype, and test.

In our increasingly complex world, we encounter challenges that often require specialized approaches. Design Thinking provides the framework to address these complexities. Mastering DT enables professionals to handle difficult problems effectively, communicate with greater clarity, persuade more efficiently, improve business outcomes, and enhance both organizational and individual performance.

• How DT works: Learning from people and the problem context, identifying patterns, designing models (accounting for model drift), testing the model, evaluating the model, and re-engineering as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona development, stakeholder mapping, customer journey mapping, service blueprints, and business model innovation.
• Application of DT: Cultivating a design mindset, driving disruptive innovation, applying iterative approaches and agile estimation techniques, fostering critical thinking, problem-solving, teamwork, leadership readiness, communication skills, technological savvy, forward-thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiation skills, and conflict resolution.

Objectives:

• To understand the fundamentals and nuances of DT.
• To explore key concepts, factors, theories, types, and models within DT.
• To experiment with, experience, and practice DT.

Delivery:

This is a one-day (4-hour) training course consisting of:

• Lectures (40% - presentation of theories, concepts, models, and interactions),
• Group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• Individual activities (15% - writing, designing, and peer discussion)
• And others (15% - videos, reading).

Note: Due to the nature of this course, there is a minimum group size of 3.

This live, instructor-led training, offered online or on-site, targets beginner to intermediate PCB designers and electronics engineers seeking to build a complete, controlled PCB design workflow using Altium Designer.

Participants will work on a single, connected project, progressing from project setup and component libraries through schematic capture, PCB layout, and verification to manufacturing outputs and controlled production release.

By the end of this training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Build and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.