Course Outline
Communication and Collaboration
- Communication – what is a communication style and why is it important for effectively communicating goals, motivating, and interacting with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Boss” – Models of Team Collaboration and Team Self-Organisation
- If people “want to want,” the entire team has the potential to perform exceptionally well
- “Willingness” to make independent decisions
- Aiming for the same goal
- Ensuring people want to do one thing but are capable of doing another
- Supporting effective team self-organisation as a system
- Learning through experience
Communication – Basics
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and interference,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The “Conflict Spiral”,
- Effective resolution of problems and conflicts
External Communication
- The communication process,
- Communication plan,
- Information management,
- External communication,
- Partnership and collaboration within the organisation – SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do we collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
This training is designed to be highly interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise that fosters new habits and awareness, a mini-lecture on techniques (knowledge), and an exercise in new tactics and techniques (skills). At the conclusion of each session, participants receive supporting materials related to the topic discussed. Practical experiences are summarised through mini-lectures that provide a theoretical foundation and explain the basic psychological mechanisms participants experience during the training sessions.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
