Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Openness to others: 5 generations in the consumer market, 4 generations in the labor market
- Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of 4 generations functioning in the labor market: Z, Y, X, and Baby Boomers
Generational differences among employees:
- Defining and managing the developmental potential of employees, considering the specificity of needs and life possibilities resulting from age - key competencies
- Techniques and skills in the area of motivating and managing employees of different ages.
Age management – how did we prepare for the arrival of the youngest generations Y and Z?
- Who is an employee of Generation Y and Z?
- What motivates an employee from Generation Y and Z?
- How to communicate with an employee from Generation Y and Z?
- How to manage an employee from Generation Y and Z?
Communication X, Y, Z
- How to design appropriate communication for Generations X, Y, Z
- Why must I adapt the message?
- Common communication tools – Feedback
- How to communicate to motivate generations?
- Open communication – authority in communication
- Business communication – developing cooperation
Management and motivation XYZ
- Setting goals and task realization
- Team management, coordination of actions, project leadership – intergenerational cooperation
- What motivates each generation? – The key to generations
- How to design cooperation?
- How to complement each other in business?
- How to effectively divide tasks in the team – competency table
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what truly motivates it?
- Will we soon miss employees?
- Recruitment XYZ – what matters to individual generations
Difficult situations XYZ – assertiveness in communication
- Conflict management – difficult situations between generations
- How to predict conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, recipient)
- How to talk to an employee, supervisor, etc.?
- Empathy in communication
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.