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Course Outline

Openness to others: 5 generations in the consumer market, 4 generations in the labor market

  • Openness to others – five generations in the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I represent?
  • Characteristics of 4 generations functioning in the labor market: Z, Y, X, and Baby Boomers

Generational differences among employees:

  • Defining and managing the developmental potential of employees, considering the specificity of needs and life possibilities resulting from age - key competencies
  • Techniques and skills in the area of motivating and managing employees of different ages.

Age management – how did we prepare for the arrival of the youngest generations Y and Z?

  • Who is an employee of Generation Y and Z?
  • What motivates an employee from Generation Y and Z?
  • How to communicate with an employee from Generation Y and Z?
  • How to manage an employee from Generation Y and Z?

Communication X, Y, Z

  • How to design appropriate communication for Generations X, Y, Z
  • Why must I adapt the message?
  • Common communication tools – Feedback
  • How to communicate to motivate generations?
  • Open communication – authority in communication
  • Business communication – developing cooperation

Management and motivation XYZ

  • Setting goals and task realization
  • Team management, coordination of actions, project leadership – intergenerational cooperation
  • What motivates each generation? – The key to generations
  • How to design cooperation?
  • How to complement each other in business?
  • How to effectively divide tasks in the team – competency table
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage and what truly motivates it?
  • Will we soon miss employees?
  • Recruitment XYZ – what matters to individual generations

Difficult situations XYZ – assertiveness in communication

  • Conflict management – difficult situations between generations
  • How to predict conflicts at work?
  • Levels of communication – speaker attitudes (boss, employee, supplier, recipient)
  • How to talk to an employee, supervisor, etc.?
  • Empathy in communication
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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