MSP® Foundation & Practitioner Training Course

This instructor-led, live training in Italy (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course offers comprehensive guidance on the responsibilities of a Process Owner, enabling them to articulate their activities as part of a structured process. It delivers the necessary education to oversee the design, re-engineering, and improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will learn how to apply Scrum practices to their responsibilities as Process Owners and utilize Agile and Lean principles to implement a ‘just enough’ process framework. Additionally, the course emphasizes the continuous alignment of process performance with overarching business objectives. 

This instructor-led, live training in Italy (online or on-site) is designed for intermediate-level professionals who aim to improve workflow efficiency by leveraging ClickUp’s automation and integration features.

Upon completing this training, participants will be able to:

• Gain a thorough understanding of ClickUp’s automation capabilities and practical use cases.
• Design and manage automations to streamline operational workflows.
• Connect ClickUp with third-party tools such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions for efficient automated task management.
• Enhance team collaboration through the strategic use of automation and integrations.

This instructor-led, live training in Italy (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Italy (online or onsite) is designed for advanced professionals seeking to tailor ClickUp for business operations, improve process efficiency, and integrate automation for scalable workflows.

Upon completing this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates to suit business operations.
• Create and optimize workflows for effective process management.
• Implement advanced automation solutions for routine tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and evaluate process efficiency through ClickUp reporting features.

This instructor-led, live training in Italy (online or onsite) is designed for advanced professionals seeking to utilize ClickUp for managing large-scale projects, cross-functional collaboration, and enterprise-wide efficiency.

By the end of this training, participants will be able to:

• Implement ClickUp at an enterprise scale, following best practices.
• Structure workspaces, spaces, and projects for large teams.
• Leverage advanced reporting and dashboards for executive insights.
• Automate workflows and integrate ClickUp with enterprise systems.
• Enhance governance, compliance, and security within ClickUp.

This instructor-led, live training in Italy (online or onsite) is tailored for beginners who want to master the essentials of ClickUp for task and project management, as well as personal productivity.

Upon completing this course, participants will be able to:

• Navigate ClickUp’s interface and understand its workspace architecture.
• Create and manage tasks, lists, and projects efficiently.
• Leverage views such as List, Board, and Calendar to enhance organization.
• Utilize productivity features like priorities, tags, and custom statuses.
• Collaborate effectively through comments, mentions, and shared spaces.
• Establish personal productivity workflows to handle daily tasks.

JIRA is a Java-based web application designed to facilitate project and issue tracking, thereby enhancing the agility of software development processes.

This instructor-led live training (available online or onsite) guides participants through the deployment of a JIRA instance. Attendees will master advanced JIRA usage, including installation, configuration, upgrading, and migration. The course covers customizing JIRA for specific projects, managing users, groups, and project roles, configuring dashboards, setting up emails and notifications, applying security schemes, managing permissions, troubleshooting, and deploying the JIRA Service Desk. Additionally, participants will learn to establish a knowledge base, manage service desk users, and collaboratively handle service requests.

Upon completion of this training, participants will be able to:

• Gain an in-depth understanding of JIRA administration.
• Customize JIRA to align with specific business requirements.
• Configure JIRA emails and notifications.
• Manage and assign users, groups, and project roles.
• Oversee JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize the JIRA Service Desk.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical practice.
• Hands-on implementation in a live lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.

This instructor-led, live training in Italy presents the advanced features of JIRA, including the setup and management of diverse JIRA projects, utilization of JIRA for agile initiatives, configuration of agile boards, administration of built-in and custom fields, creation and oversight of screens and filters, execution of basic and advanced issue searches, application of screen schemes, management and updating of workflows, configuration and application of workflow schemes, as well as performance analysis and report generation.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Italy introduces JIRA’s approach to software planning, tracking, and releasing as it guides participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate-level professionals who wish to optimize team collaboration using ClickUp’s advanced features.

Upon completing this training, participants will be able to:

• Establish and manage collaborative workspaces tailored for teams.
• Leverage ClickUp’s advanced task management capabilities to coordinate team efforts.
• Enhance team communication using ClickUp’s integrated tools.
• Use ClickUp’s reporting and dashboard features to monitor team performance.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration platforms.

This instructor-led, live training in Italy (online or onsite) targets business analysts with intermediate-level skills who want to learn business analysis tools and techniques and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

Author-led training designed to prepare you for the PMP® (Project Management Professional®) exam. Each participant who completes the PMP-Prep training (35 hours) receives a certificate of completion.

Target Audience:

• Experienced project managers seeking to enhance their qualifications and obtain international recognition through the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and project team members looking to expand their knowledge and project management skills.
• Mid-level and senior managers interested in broadening their competencies in project management and supervision.
• Professionals with project management experience who wish to further develop their skills.

Training Objectives:

• Comprehensive preparation for the Project Management Professional (PMP®) certification by structuring existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfilling the formal eligibility requirement for the PMP® exam, specifically obtaining 35 contact hours of project management education.
• Gaining familiarity with project management practices, techniques, and tools.

Training Format:

• Presentations on key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of question types typical of the PMP® certification exam.

This instructor-led, live training in Italy (online or onsite) is designed for project managers who want to manage projects using Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

This course is designed for organizations seeking to optimize their processes by integrating different digital platforms used in daily operations, such as Trello, QuickBooks, Google Workspace, and the WhatsApp API.

This instructor-led, live training (online or onsite) guides participants through the process of connecting and automating workflows, improving project and financial control, and centralizing information to enhance decision-making.

By the end of this training, participants will be able to:

• Connect and automate workflows between Trello, QuickBooks, and Google Workspace.
• Integrate communication via WhatsApp API with operational workflows.
• Design multi-platform automation systems focused on efficiency and control.
• Implement security and monitoring policies for active integrations.
• Document and maintain automated processes in operation.

Format of the Course

• Conceptual explanations and guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Course Customization Options

• Adapting the content to the company’s specific platforms and processes.
• Including additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing real data integration flows.