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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its underlying mechanisms
  • Application scenarios within government workflows
  • Capabilities, constraints, and principles of responsible usage

Drafting and Refining Official Communications

  • Generating initial drafts for memoranda, emails, and reports
  • Enhancing tone, clarity, and plain language usage
  • Tailoring content for diverse audiences and formats

Summarization and Data Extraction

  • Condensing extensive policy or research documents
  • Identifying key points and actionable items
  • Formatting summaries for executive briefings or meetings

Prompt Engineering for Government Applications

  • Fundamental and advanced prompting strategies
  • Effectively utilizing examples and role-based instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Capabilities

  • Translating internal and external communications
  • Maintaining a professional tone across different languages
  • Leveraging ChatGPT for inclusive and accessible language

Enhancing Productivity and Automating Tasks

  • Brainstorming and generating ideas for new initiatives
  • Creating content from structured data (e.g., spreadsheets)
  • Developing outlines for presentations or briefings

Compliance, Security, and Ethical Considerations

  • Risks associated with data privacy and information sharing
  • Adherence to internal AI and IT governance policies
  • Fostering public trust through responsible AI utilization

Course Recap and Future Directions

Requirements

  • Basic proficiency with digital tools commonly used in public sector settings
  • No previous exposure to AI or ChatGPT is necessary
  • Experience in creating, reviewing, or managing official communications is advantageous

Target Audience

  • Public service teams and administrative specialists
  • Policy analysts and government communication officers
  • Staff members looking to enhance productivity through AI-driven solutions

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