Handling Conflict with Confidence Training Course

This instructor-led, live training in Italy (online or onsite) is designed for professionals at beginner, intermediate, or advanced levels who wish to find, attract, and engage with international candidates.

Upon completion of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Access Global Talent & Recruitment Channels

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level professionals who wish to find, attract, and engage with top international talent.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Sell Candidates the Opportunity & Partner with Hiring Managers

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

Designed as a highly interactive course, this program combines individual and group discussions with practical skills exercises. This approach allows participants to exchange ideas and actively enhance their competence levels.

Audience

Professionals seeking to strengthen their assertiveness capabilities.

Aim

The primary goal is to boost confidence and improve the delegate’s capacity to communicate with both colleagues and customers in a clear, confident, and assertive manner.

Objectives

Upon completion of the program, participants will be able to:

• Identify and overcome obstacles that hinder assertive behavior.
• Recognize behavioral patterns in themselves and others, acquiring effective strategies to manage them.
• Communicate effectively with diverse audiences to facilitate mutually beneficial outcomes wherever possible.
• Manage challenging situations efficiently.

This one-day programme aims to equip participants with essential mentoring and coaching skills for the professional environment. Upon completion, participants will be able to:

• Distinguish between mentoring and coaching
• Discuss key learning theories
• Describe various learning styles
• Explain the feedback model
• Outline fundamental coaching principles
• Identify the key components of the GROW coaching model

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging AI to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management.
• Learn how to optimize HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Audience

Employees who require comprehensive preparation to conduct high-quality coaching sessions.

• With individual members of their own staff
• With their teams
• With individuals outside their direct team who would benefit from independent and impartial input

Course Format

The program combines the following elements:

• Facilitated discussions
• Delegate-led coaching sessions with comprehensive feedback

By the end of the course, delegates will be able to:

• Define "Coaching" and detail how it enhances individual and team performance, particularly in diagnosing and addressing under-performance.
• Conduct meaningful coaching sessions.

By the end of the course, delegates will be able to:

• Recognize the importance of managing one's own behavior before attempting to influence others
• Grasp the strengths and weaknesses of different communication channels
• Effectively manage both internal and external customers and stakeholders

Course Format

This course offers a highly interactive blend of the following elements:

• Guided discussions
• Slide-based presentations
• Practical exercises
• Case study analysis

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led live training (available online or onsite) is designed for HR professionals seeking to leverage analytical methods to enhance organizational performance. The curriculum encompasses qualitative as well as quantitative, empirical, and statistical approaches.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practical sessions.

Customization Options

• For customized training on this course, please contact us to arrange.

This instructor-led, live training in Italy (online or onsite) is designed for beginners who wish to acquire foundational knowledge and practical skills for managing core Human Resources (HR) functions. These include addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Italy (online or onsite) is designed for beginner-level HR professionals who wish to understand and implement optimized HR processes aligned with fast-paced, agile environments, leveraging automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in Italy (online or onsite) is designed for beginner to intermediate participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Comprehend the ICF Core Competencies and how to apply them in coaching practice.
• Demonstrate proficiency in active listening, strategic questioning, and goal-setting techniques.
• Lead impactful and transformative coaching conversations.
• Uphold the ICF Code of Ethics in all professional coaching engagements.
• Cultivate a personalized coaching style that aligns with ICF principles.