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Course Outline

Self-Awareness and Understanding Others

  • Exploring the drivers behind individual behaviors
  • Distinguishing between behaviors that align with professional roles and those that are counterproductive
  • The role of feedback in perceiving how others view and interact with us

Effective Communication

  • Analyzing communication patterns and methods
  • Weighing the pros and cons of different communication media
  • Defining effective communication and strategies to achieve it
  • Applying diverse thinking and learning styles to daily work scenarios

Emotional Intelligence

  • The impact of emotions on professional outcomes
  • The significance of developing Emotional Quotient (EQ) alongside standard IQ
  • An introduction to the five components of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Regulation
    • Internal Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding triggers for specific actions and reactions with colleagues and clients
  • Techniques for establishing strong rapport
  • The value of authentic rapport in fostering healthy interpersonal relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Conducting stakeholder analysis across internal and external groups

Navigating Change

  • Applying nine fundamental principles of change management
  • Recognizing emotional responses to organizational shifts
  • Understanding resistance to change and leveraging it constructively

Requirements

Target Audience

Professionals who require a comprehensive understanding of communication and influence dynamics, specifically regarding interactions with:

  • Peers and colleagues
  • Managers and senior leadership
  • Internal clients and external stakeholders
 14 Hours

Number of participants


Price per participant

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