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Course Outline
Self-Awareness and Understanding Others
- Exploring the drivers behind individual behaviors
- Distinguishing between behaviors that align with professional roles and those that are counterproductive
- The role of feedback in perceiving how others view and interact with us
Effective Communication
- Analyzing communication patterns and methods
- Weighing the pros and cons of different communication media
- Defining effective communication and strategies to achieve it
- Applying diverse thinking and learning styles to daily work scenarios
Emotional Intelligence
- The impact of emotions on professional outcomes
- The significance of developing Emotional Quotient (EQ) alongside standard IQ
- An introduction to the five components of Goleman’s Emotional Intelligence model:
- Self-Awareness
- Self-Regulation
- Internal Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding triggers for specific actions and reactions with colleagues and clients
- Techniques for establishing strong rapport
- The value of authentic rapport in fostering healthy interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Navigating Change
- Applying nine fundamental principles of change management
- Recognizing emotional responses to organizational shifts
- Understanding resistance to change and leveraging it constructively
Requirements
Target Audience
Professionals who require a comprehensive understanding of communication and influence dynamics, specifically regarding interactions with:
- Peers and colleagues
- Managers and senior leadership
- Internal clients and external stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.