Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Differentiating between passive, aggressive, passive-aggressive, and assertive approaches
- Evaluating your personal communication style
- Exploring the value of assertive communication in a professional environment
Building Confidence and Self-Awareness
- Pinpointing personal impediments to assertiveness
- Challenging self-limiting beliefs to bolster self-assurance
- Recognising emotional triggers and modulating responses
- Cultivating a positive and self-assured mindset
Communicating with Confidence
- Applying the fundamentals of effective verbal and non-verbal communication
- Utilising active listening and posing strategic questions
- Articulating opinions, requirements, and expectations with clarity and respect
- Declining requests professionally while preserving professional relationships
Understanding Others and Influencing Positively
- Recognising varied communication and behavioural patterns
- Tailoring your message to suit different personalities
- Establishing rapport and fostering trust
- Leveraging influence techniques to drive positive results
Managing Difficult Conversations
- Preparing for high-stakes discussions
- Addressing conflict with calmness and constructive intent
- Responding to criticism, complaints, or challenging behaviour with confidence
- Regulating emotions under pressure while upholding professionalism
Practical Assertiveness Skills
- Providing and receiving constructive feedback effectively
- Negotiating solutions that satisfy all parties
- Applying assertiveness techniques in meetings, presentations, and daily interactions
- Engaging in practical exercises and role-plays based on real-world scenarios
Continuing Professional Development
- Reflecting on individual strengths and areas for growth
- Formulating a personal plan for enhancing assertiveness
- Establishing SMART goals for ongoing development
- Identifying opportunities to integrate new skills into your workplace routine
Requirements
None.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
