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Course Outline
Understanding “Brand”
- What constitutes a “brand”?
- What is your company’s brand?
- How can I influence the strength of my company’s brand?
Foundational Change Strategies
- The necessity for managers to constantly evaluate the current state of their organizational segment—particularly in comparison to peers and competitors—and implement proactive rather than reactive changes
- The “STARS” model for Change Strategies and Planning
Change Management
- Reasons why previous changes were successful
- Reasons why previous changes were unsuccessful
- Key lessons learned from past change initiatives (both within your company and externally)
- The 9 Principles of Change – and applying them in practice
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- Current emotional states: How I feel now and how my colleagues feel
- Anticipated emotional responses as the change process unfolds
Customer and Stakeholder Relationships
- Defining a Customer
- Defining a Stakeholder
- Maximizing value from every Customer or Stakeholder interaction
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting objectives to deliver on Mission Statements
- Performance management to exceed agreed objectives
Negotiating for Best Results
- Communication techniques in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.