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Course Outline
Module 1: Self-Discovery and Understanding Others
- Drivers of human behavior
- Distinguishing acceptable role-based actions from inappropriate conduct
- Feedback mechanisms: Perceptions and interactions from others
Module 2: Communication
- Mechanisms of interpersonal exchange
- Pros and cons of different media channels
- Defining and achieving effective communication
- Applying cognitive and learning styles to daily operations
Module 3: Emotional Intelligence
- Emotional impacts and outcomes
- The significance of EQ compared to IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Definition and scope of delegation
- Phases of the delegation process
Module 5: Transactional Analysis
- Understandings of reactive behaviors toward colleagues and clients
- Techniques for establishing rapport
- The value of authentic rapport in professional relationships
Module 6: Stakeholder Management
- Meeting stakeholder expectations
- Analyzing internal and external stakeholders
Module 7: Navigating Change
- Nine fundamental principles of change
- Emotional responses to transitions
- Managing resistance and leveraging its potential benefits
Module 8: Conflict Resolution
- Root causes of disputes
- Phases of conflict management
- Diagnosing the conflict
- Analyzing positions of all parties
- Facilitating resolution
- Application of Kilmann’s five conflict-handling modes
- Strategies for closing gaps in understanding
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
