Corso di formazione BPM for Managers and Analysts Overview

Codice del corso

bpmana

Durata

14 ore (generalmente 2 giorni pause incluse)

Requisiti

None

Overview

Pubblico: Manager che desiderano prendere decisioni in merito a BPM, consulenti aziendali, analisti aziendali, ingegneri dei processi aziendali, analisti di sistema, chiunque sia coinvolto nell'analisi e pianificazione dei processi aziendali Obiettivi del corso: Come aumentare la produttività e l'efficacia Come aumentare la conformità e la governance dei processi aziendali Come rendere un processo aziendale più agile e abilitarlo per un cambiamento Come aumentare la capacità di scalare le migliori pratiche in un'organizzazione in evoluzione Come migliorare la comunicazione, la cooperazione, il coordinamento tra le squadre Come migliorare la visibilità della pipeline di processo Come rendere le previsioni operative più accurate Come aumentare il throughput del processo Come ridurre al minimo il costo degli input guidando gli attori del processo attraverso il processo e riducendo il personale costoso e di alta qualità Come rendere più veloce la nuova assunzione, effettuando nuovi assunti seguendo la documentazione del processo aziendale .

Machine Translated

Struttura del corso

Understanding Business Processes

  • What is a business process
  • Types of business processes
  • Unified Modelling Language (UML)
  • Business Process Modelling (BPMN)
  • Use Cases
  • An Incremental Process for Modelling

Process Improvement Life Cycle

  • Putting the team together
  • Integration with the development Life Cycle
  • The process improvement Life Cycle and Radical vs. incremental improvement

Defining Business Processes

  • Business Use Case Diagrams
  • Business Use Cases and Business Actors
  • Modelling Hi-level and Group Processes
  • Business Process Modelling Workshop (case study)

Mapping into System Requirements

  • System Use Cases
  • Mapping Actors and Use Cases
  • Mapping Activities
  • Mapping Business Scenarios
  • Mapping Business Workers
  • Mapping the Business Entity Model
  • Mapping Workshop

Preliminary Process Assessment

  • External factors
  • Identifying core and supporting processes
  • Setting up improvement targets
  • Identifying customers and stakeholders

Business Process Models

  • Pros and cons of different modelling techniques
  • Process model components
  • Intro to use case scenarios
  • Business objects
  • Mapping the workflow

Modelling Current Processes

  • Interviews and focus groups
  • Modelling conditions, triggers, events and business rules
  • Levels of abstractions
  • Modelling tips and techniques
  • Knowing when to stop

Quantifying Processes

  • Deciding what and how much to measure
  • Measuring customer satisfaction
  • Measuring performance
  • Measuring efficiency
  • Analysing Current Processes

Analysing activities

  • Identifying value-added activities
  • Analysing workflow patterns and constraints
  • Dynamic analysis - simulation
  • Identifying areas of improvement
  • Modelling New Process

Generating new ideas

  • Documenting alternatives
  • Integrating performance measurement mechanisms
  • Capturing and representing process knowledge
  • Managing the modelling process

Putting the New Business Process Models to Work

  • Mapping to systems requirements
  • Policies and procedures manuals
  • Models as tools for change management
  • Process management

Selecting Methods/Tools

  • Method evaluation and selection and customization
  • Modelling and simulation tools
  • Workflow management tools
  • Intranets and Extranets
  • Process and knowledge management tools

Recensioni

★★★★★
★★★★★

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