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 Duration 16 hours (2 days)

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service contexts

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • Comparative overview: Lean vs. Agile vs. Six Sigma

3. Lean Kanban (4 hours)

  • Key fundamentals and components of the Kanban system
  • Managing the Kanban board effectively
  • Pull systems and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Process Improvement (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste specific to banking processes
  • KAIKAKU (Breakthrough Change)

5. Additional Lean Tools (2 hours)

  • GEMBA (The Real Place)
  • KAIZEN (Continuous Improvement)
  • Root cause analysis techniques: Ishikawa Diagrams and the 5 Whys
  • POKA-YOKE (Error-proofing)

Summary and Path Forward

Requirements

  • A foundational understanding of project management concepts
  • Experience with process workflows in business or banking environments
  • Familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers within the banking and financial services sectors
  • Professionals engaged in requirements definition and process improvement

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