Course Outline
Day 1
ORIENTATION
- Context and Background
- Defining Roles
- The Role of Soft Skills
- Perception, Numeracy, and Human Nature
- Money, Metrics, and Market Dynamics
1. COMMUNICATION: PARADOX, PURPOSE, AND INTENT
- The objectives of communication
- Educating
- Informing
- Persuading
- Key Takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listeners
- Worldviews, Perspectives, and Mental Models
- Navigating Jargon and Mixed Audiences
- Geographic and Cultural Contexts
- Levels of Abstraction
3. COMMUNICATION METHODS AND INSTRUMENTS
- Available Tools
- Screen-based Text and Summaries
- The Rule of Three
- Using Examples and Analogies
4. STORYTELLING
- Prevalence, Cycles, and Innate Storytelling Instincts
- Applying Stories in Professional Settings
- Narrative Techniques
- Non-verbal Cues
- The Enduring Power of Stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data vs. Information – Understanding the Distinction
- Level of Detail – How Much is Enough?
- Credible Sources
- Data and Information Visualization
6. INTERPRETING DATA
- Confirmation Bias
- Intentional Communication
- Status in Communication
7. FEEDBACK
- Feedback Frameworks
- Situation, Behavior, Impact (SBI) Model
- Sandwich Feedback Method
- Pendleton Rule
- Situation, Task, Action, Result (STAR) Method
- SAID Feedback Model
- Strategies for Receiving Effective Feedback
- The Practice of Active Listening
- Strategies for Giving Effective Feedback
- The Art of Constructive Criticism
- Summary
Day 3
8. COLLABORATION
- The Value of Working Together
- Defining Collaboration
- Building a Collaborative Culture
- Key Insights
9. COLLABORATION TOOLS
- Common Platforms and Suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for Selecting Collaboration Tools
10. ASSESSING YOUR COLLABORATION SKILLS
- The Johari Window Model
- Conciseness
- Assertiveness
- Basic Assertion
- Empathetic Assertion
- Consequence-Based Assertion
- Discrepancy Techniques
- Repetition Strategies
- Fogging Techniques
11. EMOTIONAL INTELLIGENCE AND TEAMWORK
- Self-Awareness
- Self-Regulation
- Social Awareness
- Relationship Management
12. PERSONAL BRANDING
- Disclosure and Intent
- Building Your Personal Brand
- Phase 1: Defining Your Objectives
- Phase 2: Aligning Goals
- Phase 3: Understanding Your Audience
- Phase 4: Engagement
- Brand Attributes
13. POSITIVE MINDSET
- The Evolution of PMA
- 'Can-do' Attitude and Confidence
- Cultivating and Sustaining a PMA
- Refined Positivity
- Final Thoughts
14. NETWORKING
15. RECAP AND FINAL CONCLUSIONS
Requirements
Essential Background and Skills
No specific prior requirements are mandated, though a baseline of professional experience in any field is recommended for optimal engagement
Target Audience
This course is ideally suited for professionals with a few years of experience. However, the content is universally applicable across disciplines. It is particularly valuable for specialists who frequently need to explain complex or niche concepts to non-specialist audiences.
Testimonials (3)
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Kgaogelo Ratau - City Lodge Hotels
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Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
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