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 Duration 14 hours

Course Outline

  • Defining your personal negotiation style

gaining insight into how your individual approach influences negotiation dynamics

  • Competitive versus cooperative approaches

selecting the most effective strategy for the situation

  • The value of creativity and adaptability

exploring alternative solutions and resolving complex issues

  • Managing expectations

steering the pre-negotiation and initial phases effectively

  • Non-verbal communication

leveraging body language to reinforce your verbal messages

  • The critical role of preparation

essential steps to take before negotiations begin

  • Adjusting the balance of power

recognizing the strengths and vulnerabilities of all parties involved

  • Setting goals and objectives

defining what constitutes a successful outcome and what is unacceptable

  • Focusing on interests and concerns rather than demands

uncovering the underlying motivations and priorities of the other party

  • Identifying negotiable variables

determining what can be conceded at minimal cost and what you aim to gain in return

  • Crafting and supporting proposals

presenting and proving value from the counterpart's perspective

  • Responding to proposals

articulating why certain terms are unsuitable and formulating counter-offers

  • Strategic use of questions

employing conditional queries to explore solutions without binding commitments

  • The art of bargaining

exchanging concessions to reach mutually beneficial agreements

  • Overcoming deadlock

utilizing tools to navigate around stalemates

  • Handling price objections

maintaining and defending your position

  • Finalizing the deal

summarizing key points and closing to prevent costly misinterpretations

Requirements

Given the extensive range of practical exercises included in this curriculum, a minimum group size of four participants and the presence of two facilitators are required.

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