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Duration 7 hours
Course Outline
Sensitivity in the Professional Setting
- Defining the concepts of sensitivity and respect in a business context.
- The influence of word choice, tone, and body language.
- Raising awareness of cultural, individual, and societal variations.
Identifying and Mitigating Unconscious Bias
- Understanding how biases develop and shape decision-making.
- Recognizing examples of microaggressions and inadvertent offense.
- Employing practical techniques to minimize bias and encourage fairness.
Empathy and Emotional Intelligence
- Comprehending others’ viewpoints and emotional states.
- Practicing active listening and compassionate dialogue.
- Using empathy to bolster trust and teamwork.
Managing Delicate Situations
- Addressing conflict or perceived offense constructively.
- Maintaining professionalism during high-pressure moments.
- Transforming challenging discussions into learning opportunities.
Cultivating an Inclusive Culture
- Promoting respect, transparency, and collective responsibility.
- Encouraging daily behaviors that support inclusion.
- The role of leadership in exemplifying sensitivity.
Practical Application and Introspection
- Exercises based on case studies involving sensitive workplace scenarios.
- Group discussions focused on sharing insights and reflections.
- Developing a personal action plan to implement sensitivity principles.
Recap and Future Actions
- Review of essential concepts and best practices.
- Committing to ongoing awareness and mutual respect.
- Strategies for sustaining long-term inclusivity in the workplace.
Requirements
- Experience working in a team or customer-facing environment
- Openness to self-reflection and group dialogue
- No prior training in diversity or inclusion required
Audience
- Employees and team leaders seeking to promote respect and inclusion in the workplace
- Managers aiming to build awareness and empathy within their teams
- Organizations focused on strengthening a culture of sensitivity and understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
